Dear Customer;

Thank you for your choice and purchase of the Merswood Company, please note the following:

Merswood, as a symbol of the beauty of nature, tries to revive the feeling of peace and satisfaction for your choice. We strive to make our customers and clients satisfied, so this warranty is a testament to the quality of the products and provided services and a guarantee for our user’s convenience.

*Product Warranty Includes: Torsion Curve more than 2% piece width 2 m, Tumble Curve more than 10% piece width 2 m, Spring Curve more than 20 mm 2 m and Bow Curve more than 15 mm 2 m.

* Product warranty is not subject to problems arising from non-standard infrastructure or problems caused by the structure and building.

* Product warranty is provided that the execution is done through the company itself or under the supervision of the company (the Supervision form is needed).

*This warranty is not subject to damage caused by hurricanes, earthquakes, fires, impacts, and woodpecker or animal attacks.

* This warranty is not subject to the problems caused by the base plate and structural connection to the building.

* This warranty is not subject to the problems caused by the direct connection of wood to the building or the lack of proper infrastructure.

* The accuracy of the after-sales service conditions and the status of the received goods during the warranty period are solely determined by the experts of the service center.

* The buyer is responsible for paying shipping costs to the factory and vice versa.

* Due to the serial registration at the after-sales service center, any manipulation, corrosion, varnishing and alteration in the warranty provisions will result in the cancellation of the warranty.

* This warranty is not subject to damage due to shipping and problems caused by impact, improper use contrary to operating conditions, opening, manipulating and maintenance out of the after-sales service centers of the company.

Mers Guarantee

Merswood, as a symbol of the beauty of nature, tries to revive the feeling of peace and satisfaction for your choice. We strive to make our customers and clients satisfied, so this warranty is a testament to the quality of the products and the provided services and a guarantee for our user’s convenience. Merswood also insures all of its products so that customers can safely choose them, and it can ensure the quality of their goods.